Protecting your data while keeping broadcasts running

We collect the account details you provide (name, email, organization), product telemetry (feature usage, device/browser metadata), and operational billing identifiers managed by Stripe. Audio, transcripts and translations that you upload or stream are processed only to deliver the requested service.

Children under 13 (COPPA) or 16 where required must not register. By creating an account you confirm you are permitted to do so in your jurisdiction.

We use account data to authenticate users, deliver products, send critical operational emails and comply with legal obligations. Telemetry helps us maintain platform reliability, prevent abuse and plan capacity. We do not sell personal data, and we only use it to provide or improve TransVoicely services.

Active customer content is retained for the lifetime of the subscription plus 90 days for disaster recovery. Inactive accounts are routinely deleted after 24 consecutive months without a login or active contract, unless a longer period is mandated by law (for example audit or billing requirements). You may request deletion at any time via support@transvoicely.com.

We host primary infrastructure in the United States. For customers subject to GDPR or LGPD we rely on Standard Contractual Clauses (SCCs) or comparable safeguards with our subprocessors.

California residents benefit from rights granted under the CCPA and CPRA, including access, deletion, correction and opting out of data sharing. You may exercise these rights by emailing privacy@transvoicely.com or using the request form in the dashboard.

We will verify the request before responding, log the resolution timeline and respond within 45 days (extendable once when legally permitted).

You are responsible for the content you upload, stream or generate. Do not use TransVoicely to violate intellectual property rights, transmit spam, produce malicious code or publish unlawful content.

Keep your credentials secure. You must notify us immediately if you suspect unauthorized account activity.

We provide the Service on an 'as is' basis and target the uptime stated in your subscription plan. Scheduled maintenance and emergency interventions may affect availability but we will provide notice whenever possible.

To the maximum extent allowed by California law, TransVoicely is not liable for indirect, incidental or consequential damages, lost profits, business interruption or data loss resulting from the use of the Service.

Our aggregate liability for any claim is limited to the fees paid in the 12 months preceding the incident.

The TransVoicely name, logo and visual assets are trademarks. You may reference them to describe legitimate integrations or customer stories, provided you do not imply endorsement. Any marketing use requires prior written approval.

You retain ownership of your own trademarks and content.

We rely on trusted vendors for core capabilities: Supabase (data persistence), Vercel (hosting), Stripe (payments), Resend (email), Google Cloud and Deepgram (speech services), OpenAI (advanced translation and speech synthesis) and other vetted providers listed in our subprocessors registry.

While we contractually require confidentiality, we cannot guarantee absolute secrecy once data is processed by third-party APIs.

Do not submit passwords, payment card numbers, social security numbers, medical records or similarly sensitive information through TransVoicely. Audio or text processed via partner APIs could be subject to their security posture and may be exposed in case of their breach.

Our DPA incorporates SCCs for GDPR, outlines LGPD roles (TransVoicely as operador) and describes security controls including encryption in transit, role-based access and incident response. The DPA applies automatically when you accept the Terms or sign an Enterprise agreement.

We use strictly necessary cookies for authentication and load balancing, functional cookies to remember language and theme preferences, and optional analytics cookies (Plausible) to improve the product.

Our consent banner complies with GDPR, LGPD and CPRA requirements and records the timestamp and preferences. Withdraw consent by selecting 'reject all' or emailing privacy@transvoicely.com.

Use unique passwords and enable multi-factor authentication when available. Review access regularly, remove inactive operators and maintain your own backups when regulatory requirements demand it.

Ensure you have legal rights to transmit, translate or synthesize the content you submit. You are responsible for notices to your own audience regarding recording and translation.