We are here to unblock your broadcasts
Contact our team for technical guidance, onboarding sessions or account questions. We answer every message in line with your plan's SLA.
Email desk
24/7Send incidents, billing questions or feedback any time. We triage requests continuously during the week.
support@transvoicely.comGuided onboarding
Business hoursNeed help configuring translation rooms or pipelines? Schedule a hands-on session with a specialist.
Reserve a slotPriority bridge
CriticalEnterprise customers can trigger our priority bridge for production-impacting incidents.
Open priority ticket
Response times by plan
Every request is acknowledged automatically with a case ID. Upgrade to shorten your guaranteed response windows.
Free
48h response
Email support — up to 48h on business days
Starter
24h response
Email + scheduled onboarding assistance
Professional
8h response
Email, office hours, shared Slack channel
Enterprise
1h response
Priority bridge, phone escalation, dedicated CSM
SLA timers run Monday to Friday, 8am–8pm (UTC-3). Critical incidents for Enterprise are monitored 24/7.
Self-serve resources
Community discussions
Share workflows, best practices and get answers from other operators.
Open resourceFrequently asked questions
How do I grant support access to my project?
Invite support@transvoicely.com as a viewer inside your organization and flag the ticket ID. We will only access the project while resolving your request.
Can I request a custom SLA?
Yes. Enterprise plans can attach bespoke SLAs, including 15-minute responses and always-on incident bridges. Talk to sales for pricing.
Where can I track my open tickets?
Each request receives a case ID by email. Professional and Enterprise customers can also follow progress inside the shared Slack channel.
Need an extra hand for your next broadcast?
Our specialists help configure pipelines, rehearsal your rooms and keep multilingual sessions running without surprises.